Privacy Policy

Privacy Policy

Effective Date: 18/05/2025
Owner: Propelahed Ltd

1. Introduction

Propelahed Ltd (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect any personal information you provide when using our website.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

We may collect and process the following data:

  • Identity Data: Name

  • Contact Data: Email address, phone number, billing and shipping address

  • Technical Data: IP address, browser type/version, time zone setting, operating system, and device

  • Usage Data: Pages viewed, links clicked, and browsing behaviour

  • Marketing and Communications Data: Your preferences in receiving marketing from us

3. How We Collect Your Data

We collect data in the following ways:

  • Direct interactions (e.g., filling out forms, subscribing to newsletters)

  • Automated technologies (e.g., cookies, server logs)

  • Third-party analytics providers (e.g., Google Analytics)

4. How We Use Your Information

We use your personal data to:

  • Provide, operate, and maintain our website and services

  • Respond to your enquiries and provide customer support

  • Send transactional and marketing communications (with your consent)

  • Analyse usage and improve website performance

  • Comply with legal obligations

5. Legal Bases for Processing

Under UK GDPR, we rely on the following legal bases:

  • Consent: When you provide it voluntarily (e.g., for newsletters)

  • Contractual necessity: When processing is required for a contract with you

  • Legal obligation: When we must comply with a legal duty

  • Legitimate interests: For improving services and marketing (unless overridden by your rights)

6. Sharing Your Data

We do not sell or rent your personal data. However, we may share it with:

  • Service providers acting on our behalf (e.g., hosting, email services)

  • Professional advisers (e.g., accountants, legal consultants)

  • Authorities, if required by law or for fraud prevention

All third parties must respect the security of your data and treat it in accordance with the law.

7. International Transfers

Some of our service providers may be based outside the UK. In such cases, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses) to protect your data.

8. Data Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction.

9. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

10. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent at any time (where applicable)

  • Lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk

To exercise your rights, please contact us at [Insert Email Address].

11. Cookies

We use cookies to improve user experience, analyse traffic, and provide tailored content. For more information, please see our cookie policy.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.

13. Contact Us

If you have any questions about this policy or how we handle your data, please contact us:

Propelahed Ltd
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: contact@propelahed.com